Shipping policy
Last Updated: July 22, 2026
At Novicao, we strive to process and deliver your order as efficiently as possible. This Shipping Policy explains our order processing procedures, shipping methods, delivery areas, shipping charges, and other important information related to order fulfillment.
Shipping Destination
We currently ship to physical addresses within the contiguous United States (the 48 mainland states) only.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- APO/FPO/DPO military addresses
- P.O. Boxes
Shipping Fees
| Order Value | Shipping Method | Shipping Fee |
|---|---|---|
| Orders of $40.00 or more | Standard Shipping | Free |
| Orders under $40.00 | Standard Shipping | $5.99 |
Shipping charges are displayed during checkout before payment is completed.
Order Processing Time
Orders are processed and prepared for shipment from our U.S. fulfillment facility.
- Processing Time: 1–2 business days
- Order Cut-Off Time: 2:00 PM Eastern Time (ET), Monday through Friday
Orders placed before 2:00 PM ET on a business day are generally processed beginning that business day. Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day. Processing time does not include transit time.
Estimated Delivery Time
After an order has been processed and shipped, standard delivery typically takes:
- Standard Shipping: 3–7 business days
Estimated delivery times are calculated from the shipment date and may vary depending on the destination, carrier operations, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available. Tracking updates are provided by the shipping carrier and may require some time before becoming active.
Sales Tax
Applicable state and local sales taxes are calculated automatically during checkout based on the shipping destination and will be collected where required by law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at service@novicao.com. We will make reasonable efforts to update the address before the order is shipped; however, changes cannot be guaranteed once order processing has begun.
Delayed Deliveries
While we work to ship orders promptly, delivery times are estimates and are not guaranteed. Unexpected carrier delays, severe weather, natural disasters, or other operational disruptions may occasionally affect delivery schedules.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us promptly at service@novicao.com. Please include your order number and, when applicable, photographs of the package or product so that we can review the situation and assist you.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Novicao
Email: service@novicao.com
Phone: +1 302-309-4790