Contact

Contact Novicao

Questions about tissue boxes, holders, orders, shipping, or returns? Reach us below.

Customer support

Email: service@novicao.com
Phone: +1 302-309-4790

Hours (Eastern Time)
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday and public holidays: Closed

We typically reply within 1–2 business days. A business day is Monday through Friday, excluding U.S. federal holidays. For order issues, include your order number.

Operating company

Ningbo Jiuyue Daily Necessities Co., Ltd.
（宁波玖悦日用品有限公司）

Factory address (China)

Taoyuan Village, Hengjie Town, Haishu District,
Ningbo, Zhejiang 315181, China

U.S. mailing & returns

11 Polly Drummond Shpg Ctr
Newark, DE 19711
United States

This address is for customer mail and authorized returns. Eligible U.S. orders ship from U.S. inventory through our fulfillment arrangements. Contact us before sending a return.

How we can help

• Product questions
• Order status and tracking
• Damaged or incorrect items
• Returns and exchanges
• Wholesale inquiries