Terms of Service

Last Updated: July 22, 2026

Welcome to Novicao. These Terms of Service ("Terms") govern your access to and use of the Novicao website, including any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Acceptance of These Terms

By visiting our website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

These Terms apply to all visitors, customers, users, and any other person accessing or using the website.

Company Information

Novicao is operated by:

Ningbo Jiuyue Daily Necessities Co., Ltd.
(宁波玖悦日用品有限公司)

Company Address:
Taoyuan Village, Hengjie Town
Haishu District
Ningbo, Zhejiang 315181
China

Customer Service Email:
service@novicao.com

Telephone:
+1 302-309-4790

Eligibility to Use the Website

You must be at least 18 years of age or the legal age of majority in your jurisdiction to place an order through our website. By using this website, you represent that you have the legal capacity to enter into a binding agreement.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, pricing, and other information displayed on our website are accurate at the time of publication.

However, we do not warrant that all product information is free from typographical errors, omissions, or inaccuracies. We reserve the right to correct errors, update information, or modify product details without prior notice.

Product images are provided for illustration purposes only. Actual product appearance may vary slightly due to lighting, display settings, manufacturing updates, or other factors.

Pricing and Payment

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

Applicable shipping charges and any required state or local sales taxes will be calculated and displayed during checkout before payment is completed.

Payment must be successfully authorized before an order can be processed.

We reserve the right to refuse or cancel any order if payment authorization cannot be obtained or if fraudulent or unauthorized activity is suspected.

Order Acceptance

After an order is placed, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of the order.

An order is considered accepted only after it has been processed and prepared for shipment.

We reserve the right to decline or cancel any order, including but not limited to situations involving pricing errors, inventory inaccuracies, suspected fraud, payment issues, or circumstances beyond our reasonable control.

Shipping and Delivery

Shipping times, processing times, delivery estimates, and shipping restrictions are described in our Shipping Policy.

Delivery dates provided on the website are estimates only and should not be interpreted as guaranteed delivery dates.

Risk of loss and ownership of products transfer to the customer upon delivery to the shipping address provided in the order.

Returns and Refunds

Returns, exchanges, refunds, and cancellation requests are governed by our Return & Refund Policy.

Customers are encouraged to review that policy before making a purchase.

Account Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

You agree to provide accurate, complete, and current information at all times.

Acceptable Use

You agree not to use our website in any manner that:

  • Violates any applicable law or regulation.
  • Interferes with the operation or security of the website.
  • Attempts unauthorized access to our systems or other users' information.
  • Introduces viruses, malware, or other harmful software.
  • Uses automated tools to scrape, copy, or collect website content without authorization.
  • Engages in fraudulent, deceptive, or abusive activities.

Intellectual Property

Unless otherwise indicated, all content available on this website, including text, graphics, logos, icons, images, page layouts, and other materials, is owned by or licensed to Novicao and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except as permitted by applicable law.

Third-Party Services

To operate our online store, we work with trusted third-party service providers, including e-commerce platform providers, payment processors, shipping carriers, logistics providers, website security providers, and analytics service providers.

These third-party services operate under their own terms and privacy practices. We are not responsible for the content, policies, or practices of third-party websites or services.

Disclaimer of Warranties

Our website and all products and services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

Except as expressly required by law, we make no representations or warranties of any kind, whether express or implied, regarding the operation of the website, uninterrupted availability, or the accuracy or completeness of website content.

Limitation of Liability

To the fullest extent permitted by applicable law, Novicao shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the website or purchase of products.

Where liability cannot be excluded by law, our total liability shall not exceed the amount actually paid for the applicable order giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Novicao, its operators, employees, service providers, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms or misuse of the website.

Force Majeure

We shall not be responsible for delays or failure to perform our obligations when such delays or failures result from events beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, labor disputes, power outages, internet failures, governmental actions, or other unforeseen circumstances.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business operations, legal requirements, or website functionality.

The updated version will become effective when posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes become effective constitutes your acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing the transaction, without regard to conflict of law principles, to the extent permitted by applicable law.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Novicao regarding your use of the website and purchases made through it.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Novicao

Email:
service@novicao.com

Phone:
+1 302-309-4790