Return & Refund Policy

Last Updated: July 22, 2026

At Novicao, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below. Please read this policy carefully before submitting a return or exchange request.

30-Day Return Window

You may request a return or exchange within 30 calendar days after the date your order is delivered. Requests submitted after this period may not be eligible for return or exchange.

Return Eligibility

To be eligible for a return or exchange, the item must meet all of the following conditions:

Returned within 30 days after delivery.
Unused and in its original condition.
Returned with the original packaging and all included accessories (if applicable).
Free from damage caused by misuse, improper handling, or modification.
Accompanied by proof of purchase or a valid order number.

Returns Due to Customer Preference

If you wish to return an item because you changed your mind, ordered the wrong item, no longer need the product, or made a purchasing decision by mistake, you may request a return if the item meets the eligibility requirements above.

In these situations:

The customer is responsible for the return shipping costs.
The original shipping charge (if any) is non-refundable.
No restocking fee will be charged.

Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days after delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the product and, if applicable, the shipping package.

After reviewing your request, we will provide instructions for the return or replacement when the issue is confirmed.

For approved claims involving damaged, defective, or incorrect items:

Novicao will cover the return shipping costs.
A replacement or full refund will be offered, as appropriate.
No restocking fee will apply.

Items That Cannot Be Returned

The following items are not eligible for return or exchange:

Items returned more than 30 days after delivery.
Products that have been used, assembled, installed, or altered.
Products damaged due to misuse, improper care, accidents, or unauthorized modifications.
Items returned without sufficient proof of purchase.
Products with missing original parts, accessories, or packaging that are necessary for resale.
Gift cards, if offered.
Clearance or final sale items identified as non-returnable at the time of purchase.

Exchange Policy

We accept exchange requests for eligible items within 30 days after delivery.

If the exchange is requested because of customer preference (such as selecting a different model or color), the customer is responsible for the return shipping costs.

If the exchange is required because the item is damaged, defective, or incorrect, Novicao will cover the applicable return shipping costs.

No restocking fee is charged for exchanges.

How to Request a Return or Exchange

Contact our customer service at service@novicao.com.
Provide your order number and explain the reason for the return or exchange.
If requested, provide photographs of the product and packaging.
Wait for our return authorization and shipping instructions before sending the item back.
Package the item securely and ship it according to the instructions provided.
Once the returned item is received and inspected, we will notify you of the outcome.

Please do not return products without first contacting us, as unauthorized returns may delay processing.

Refund Process

After your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. The exact posting time may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled before they have been shipped.

If your order has already been shipped, it can no longer be cancelled. You may request a return after delivery in accordance with this Return & Refund Policy.

Non-Refundable Charges

Original shipping charges are non-refundable unless the return is due to our error or a defective or incorrect item.
Return shipping costs for customer-preference returns are the responsibility of the customer.
No restocking fee is charged for any approved return or exchange.

Need Assistance?

If you have any questions regarding this Return & Refund Policy, please contact us:

Novicao
Email: service@novicao.com
Phone: +1 302-309-4790