Privacy Policy

Last Updated: July 22, 2026

Novicao ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit or make a purchase through our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

  • Order Information, including your name, billing address, shipping address, email address, phone number, order details, and payment-related information necessary to complete your purchase.
  • Account Information, if you create an account on our website.
  • Customer Support Information, including information you provide when contacting our customer service.
  • Device and Usage Information, such as your IP address, browser type, operating system, pages viewed, referring website, and interactions with our website.
  • Cookie and Similar Technologies Data, as described below.

How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Process and fulfill orders.
  • Verify and process payments.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Respond to inquiries and requests.
  • Communicate order updates.
  • Maintain and improve our website.
  • Detect fraudulent or unauthorized activity.
  • Comply with applicable legal obligations.

Sharing Your Information

We do not sell your personal information.

To operate our business and provide our services, we work with trusted service providers around the world. We may share limited personal information with these providers only as necessary to perform services on our behalf.

These service providers may include:

  • Shopify, which hosts and operates our online store.
  • Payment gateways and payment processing providers for secure payment processing.
  • Shipping carriers, logistics providers, and fulfillment partners for order delivery.
  • Technology, website security, fraud prevention, analytics, and customer support service providers.

These providers are contractually or legally required to protect personal information and may use it only for the services they perform.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and support essential website functions.

Cookies may include:

  • Essential Cookies – Required for website functionality, shopping cart operation, checkout, and security.
  • Preference Cookies – Remember your preferences and improve your browsing experience.
  • Analytics Cookies – Help us understand website usage and improve website performance.
  • Marketing Cookies – May be used to measure advertising effectiveness where applicable.

Most web browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect some website functionality.

Payment Security

Payments made through our website are processed by secure third-party payment providers. We do not store your complete payment card information on our own servers.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website is protected using Secure Socket Layer (SSL) encryption to help safeguard information transmitted between your browser and our website.

Although we implement reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

Your Privacy Rights

Depending on your location and applicable law, you may have certain privacy rights regarding your personal information.

These rights may include:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of eligible personal information.
  • Request a copy of your personal information where applicable.
  • Object to or restrict certain processing activities where permitted by law.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain data processing activities where applicable.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

  • The right to know what personal information we collect.
  • The right to request deletion of eligible personal information.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

Novicao does not sell personal information.

European Privacy Rights (GDPR)

If the General Data Protection Regulation (GDPR) applies to your personal information, you may have rights including access, rectification, erasure, restriction of processing, data portability, objection to processing, and the right to lodge a complaint with your local data protection authority.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information through our website, please contact us so that appropriate action may be taken.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Novicao

Email: service@novicao.com
Phone: +1 302-309-4790