Privacy Policy

Last Updated: August 20, 2026

Ningbo Jiuyue Daily Necessities Co., Ltd.（宁波玖悦日用品有限公司） operates Novicao at https://novicao.com. This policy explains how we collect and use personal information when you shop or contact support.

1. Scope

Applies to our website, checkout, email, phone support, and related services.

2. Information we collect

You provide: name, email, phone, shipping and billing addresses, order notes, support messages, and photos you send.

Collected automatically: IP address, browser and device type, pages viewed, referring URL, approximate location from IP, and cookie identifiers.

Payments: handled by payment providers. We do not store full card numbers on our servers.

3. How we use information

  • Process and ship orders from U.S. inventory where applicable; send tracking
  • Answer questions and process returns
  • Prevent fraud and secure the store
  • Improve product pages and site performance
  • Meet tax, accounting, and legal duties
  • Send marketing only if you opt in (unsubscribe anytime)

4. Sharing

We do not sell personal information. We may share data with service providers (hosting, payments, shipping, email/support tools), advisers under confidentiality, authorities when required by law, and a successor if the business is transferred.

5. Cookies

Cookies support cart, checkout, and basic analytics. Blocking some cookies may affect checkout.

6. Retention and security

We keep information for orders, support, disputes, and legal retention needs, then delete or anonymize when reasonably possible. We use reasonable safeguards; no online system is fully secure.

7. International processing

Our company is based in Ningbo, Zhejiang Province, China. U.S. customer orders may be fulfilled from U.S. inventory. Information may be processed in China, the United States, or other countries where our providers operate.

8. Your choices

Where the law allows, you may request access, correction, or deletion of certain information, or opt out of marketing. Email service@novicao.com. We may verify your identity first.

9. Children

Novicao is directed to adults. We do not knowingly collect personal information from children under 13.

10. Changes

We may update this policy and change the “Last Updated” date when we post a new version.

11. Contact

Email: service@novicao.com
Phone: +1 302-309-4790

We typically respond within 1–2 business days.

Hours (Eastern Time): Monday – Friday, 9:00 AM – 5:00 PM ET

Operating company
Ningbo Jiuyue Daily Necessities Co., Ltd.
（宁波玖悦日用品有限公司）

Factory address (China)
Taoyuan Village, Hengjie Town, Haishu District,
Ningbo, Zhejiang 315181, China

U.S. mailing & returns
11 Polly Drummond Shpg Ctr
Newark, DE 19711
United States